Terms and Conditions for Landscaping Services in Notting Hill
These Terms and Conditions set out the basis on which landscaping services are provided by us to residential and commercial clients. By making a booking, accepting a quotation, or allowing work to begin, you agree to be bound by these terms. They are intended to create a clear understanding of the landscaping service agreement, including how bookings are made, how payments are handled, what happens if a job is cancelled, and how responsibilities are shared between the parties.
Throughout these terms, references to we, us, and our mean the landscaping service provider, and references to you or the client mean the person, business, or property owner requesting the service. These terms apply to all aspects of the work, whether the project involves garden maintenance, planting, turfing, hedge care, hard landscaping, or other related services. In these terms, the phrase landscaping in Notting Hill is used only to identify the service area and does not create any special legal rule beyond the general terms stated here.
We aim to operate professionally and fairly at every stage of the project. To avoid confusion, please read these terms carefully before confirming any work. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only for the specific points it addresses, while the remainder of these terms will still apply.
1. Booking Process
A booking for landscaping services may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have reviewed the request, checked availability, and provided confirmation in writing. Any estimate given before confirmation is non-binding unless we state otherwise in writing. The client must ensure that all details supplied at the time of booking are accurate and complete, including the property address, access arrangements, scope of work, and any known restrictions that may affect the job.
Where a quotation is provided, it will normally be based on the information available at the time. If the actual site conditions differ from the description provided, we may revise the quotation, the timing, or the materials required. This is particularly relevant for the provision of garden landscaping, where hidden conditions, access issues, or unrecorded site features can affect labour and materials. We are under no obligation to begin work until the client accepts the quotation and, where required, pays any deposit requested.
We reserve the right to refuse or withdraw a booking at our discretion, including where the project is outside our operational capacity, where the requested work would be unsafe, or where we believe the site conditions make the job impracticable. If we need to alter an appointment time due to weather, supply issues, staffing shortages, or other operational reasons, we will make reasonable efforts to rearrange the work at a suitable time. Time is not normally of the essence unless expressly agreed in writing.
2. Client Responsibilities
You must provide safe and reasonable access to the property on the agreed date and time. This includes ensuring that gates, pathways, driveways, communal areas, and any other access routes are available for our team, tools, and vehicles where applicable. You must also inform us in advance of any hazards, underground services, drainage issues, fragile structures, wildlife concerns, protected plants, or other matters that may affect the safe delivery of the work. Any failure to do so may result in delay, extra charges, or suspension of the service.
The client is responsible for obtaining any permissions, consents, or approvals required for the work unless we expressly agree in writing to arrange them. This may include landlord approval, management company approval, planning permission, or consent from a neighbour or local authority where relevant. For any landscaping services involving substantial alterations, structures, fences, retaining features, or heavy equipment, the client must confirm that the proposed work is lawful and suitable for the property.
You must also ensure that pets, children, and vulnerable items are kept away from the working area while the job is taking place. We may pause work if we believe conditions are unsafe or if third parties interfere with the delivery of the service. If our team is prevented from working because of the client’s failure to prepare the site, any wasted visit may still be charged.
3. Payments
Unless otherwise agreed in writing, payment is due in accordance with the invoice terms stated on the quotation or invoice. For smaller jobs, payment may be required on completion. For larger projects or staged works, we may request a deposit, progress payments, or payment for materials in advance. Any deposit is normally non-refundable once scheduling, procurement, or preparation has begun, except where we are unable to perform the service due to our own fault or a legal reason.
All prices are stated in pounds sterling and may be subject to VAT where applicable. Estimates are based on the information available at the time and may change if the scope of work changes, if additional labour is required, if material costs increase, or if unforeseen conditions arise. This may be relevant in a landscaping project where additional preparation, soil improvement, clearance, or disposal work becomes necessary after the job has started. We will seek approval before carrying out chargeable additional work wherever reasonably practicable.
Late payments may result in the suspension of services, the withholding of materials or completed work where lawful, and the recovery of reasonable costs incurred in collecting overdue sums. We may charge statutory interest and compensation on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998 where that legislation applies. Any bank charges, failed payment charges, or collection costs caused by the client’s non-payment may also be recovered from the client to the extent permitted by law.
4. Cancellations and Rescheduling
Where the client wishes to cancel or reschedule a booking, we ask for as much notice as possible. If the cancellation is made after work has been scheduled, we may charge for any non-recoverable costs, including ordered materials, allocated labour, hired equipment, or wasted time. The amount charged will depend on how much preparation has been completed and how far in advance the cancellation is received. A short-notice cancellation may result in the full booking fee being retained or invoiced.
If you are rescheduling rather than cancelling, we will try to offer an alternative date, subject to availability. However, repeated changes may affect project priority and price, especially where materials have already been purchased or specialist labour has been reserved. We may cancel or suspend the service without liability if access is denied, if there is a safety risk, if the weather makes the work unsuitable, or if the client breaches these terms.
If we must cancel or significantly delay a booking for reasons within our control, we will either refund any payment made for the undelivered element or rearrange the work at a mutually convenient time. Our responsibility in such circumstances is limited to the value of the relevant service that has not been provided, subject to the liability limits set out below. For the avoidance of doubt, this policy applies to all garden landscaping and maintenance services, regardless of the size or complexity of the task.
5. Materials, Plant, and Workmanship
Where we supply plants, timber, stone, turf, compost, mulch, fittings, or other materials, reasonable variation in colour, size, texture, finish, or seasonal appearance may occur. Natural materials are not perfectly uniform, and plants are living products that may respond differently to weather, soil conditions, and aftercare. Minor imperfections that are consistent with normal trade practice will not amount to a breach of contract. We do not guarantee that all species or materials will remain in identical condition after installation.
Any specification, design, or layout agreed for a landscaping service is intended to reflect the client’s instructions and the information available when the work is planned. If site conditions prevent full implementation, we may propose a reasonable alternative. Unless expressly included in writing, the service does not include long-term maintenance, irrigation, aftercare, or horticultural guarantees. The client remains responsible for watering, feeding, pruning, and general care after completion where such care is necessary for the survival or appearance of the plants or features installed.
All workmanship will be carried out with reasonable skill and care. If an item of work is found to be defective due to our workmanship, we may choose to repair, rectify, or replace the affected element within a reasonable time. This remedy does not apply where the issue is caused by misuse, neglect, weather extremes, ground movement, third-party interference, or failure to follow aftercare instructions supplied by us.
6. Waste Removal and Environmental Compliance
Waste generated during landscaping work, including soil, green waste, packaging, rubble, and old materials, will be handled in accordance with applicable waste regulations. Where we agree to remove waste, the scope of removal will be stated in the quotation or invoice. Unless otherwise agreed, waste removal charges do not include disposal of hazardous materials, contaminated soil, asbestos, chemicals, fuel, or any item requiring specialist treatment. Such materials may require separate handling and may be rejected by us if they are identified on site.
The client must inform us in advance of any waste that may be classified as controlled, hazardous, or unusual. We reserve the right to stop work if prohibited materials are discovered unexpectedly. In the context of Notting Hill landscaping, we will still apply the same general legal standards used across England and Wales for waste transfer, transport, segregation, and lawful disposal. We may use licensed waste carriers or approved disposal facilities where appropriate.
If the client wishes to retain waste for their own disposal, it must be removed promptly and lawfully. We are not responsible for waste left on site after completion unless we have expressly agreed in writing to manage it. You must not ask us to breach waste laws or dispose of items unlawfully. Any instruction that would cause a breach of environmental or waste legislation will be refused.
7. Liability and Limitations
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Subject to that, our total liability arising out of or in connection with a contract for services shall be limited to the amount paid or payable for the specific work giving rise to the claim, except where a different limit is expressly agreed in writing.
We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, loss of goodwill, or any damage caused by events outside our reasonable control. This includes delays caused by adverse weather, acts of third parties, hidden defects, ground instability, utility failures, supply shortages, or access restrictions. In a landscaping project, the final condition of turf, plants, paving, or structures can be affected by factors beyond our control after completion, and we do not accept responsibility for deterioration caused by those external factors.
You are responsible for notifying us of any known risks, including buried services, sprinklers, inspection chambers, weak retaining structures, drainage problems, or fragile surfaces. Where we follow the client’s instructions despite a known or disclosed risk, we will not be responsible for resulting damage unless we have acted negligently. Nothing in these terms limits the client’s statutory rights as a consumer where those rights apply.
8. Complaints, Issues, and Rectification
If you believe there is an issue with the service, you should notify us as soon as reasonably practicable after discovering the problem. This allows us to inspect the work and, where appropriate, propose a repair or other remedy. You must give us a reasonable opportunity to investigate before engaging another contractor to alter or replace the same work, as doing so may affect our ability to assess the complaint.
Where a defect is confirmed to have arisen from our workmanship, we will decide on the most appropriate remedy, which may include redoing the work, making adjustments, or offering an appropriate partial refund. We will not be responsible for normal wear and tear, seasonal changes, variations in living materials, or issues caused by failure to follow maintenance advice. Any claim must be supported by reasonable detail and, where available, photographs or other evidence.
These complaint provisions are intended to promote fair resolution without unnecessary escalation. They do not affect any mandatory rights the client may have under consumer law or other applicable legislation. If a matter cannot be resolved informally, the dispute provisions below will apply.
9. Governing Law and General Provisions
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. This is the legal framework for all landscaping services supplied under these terms, regardless of the exact site location or the nature of the project.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. A failure by us to enforce any right or remedy immediately does not mean that right or remedy has been waived. Any variation to these terms must be agreed in writing. Verbal statements, informal messages, or assumptions will not override the written contract unless we expressly confirm otherwise in writing.
These Terms and Conditions are intended to provide a fair, professional, and legally clear basis for the provision of landscaping work. By proceeding with a booking, you confirm that you have read, understood, and agreed to them. If you are unsure about any point, you should seek clarification before the work begins.
